Privacy Policy

1. What Talkio Is

Talkio is an AI-powered conversational support application designed to provide emotional support, reflection, grounding conversations, and general companionship through artificial intelligence. Talkio is not a medical provider, therapist, crisis center, or emergency service.

2. Information We Collect

We may collect anonymous authentication identifiers, Firebase user identifiers, subscription status, device information, app version information, conversation data, usage analytics, crash reports, notification interactions, and technical diagnostics.

Conversation data may be processed and stored to generate AI responses, maintain continuity, provide memory features, support check-ins, and improve safety systems.

3. How We Use Information

We use information to operate Talkio, generate AI responses, personalize conversations, improve emotional continuity, maintain security, detect abuse, analyze performance, provide customer support, manage subscriptions, and comply with legal obligations.

4. AI and Safety Systems

Talkio uses automated AI systems to generate conversational responses. Some messages may be analyzed by behavioral safety systems to detect crisis situations, reduce harmful responses, and improve emotional safety. Talkio may temporarily limit or pause interactions during high-risk situations.

5. Third-Party Services

Talkio may use Google Firebase, Firebase Analytics, Firebase Crashlytics, Firebase Authentication, Firebase Cloud Messaging, Firestore Database, Google Play Billing, cloud hosting providers, and AI model providers. These services may process data according to their own privacy policies.

6. Push Notifications

If enabled, Talkio may send check-in reminders, conversation reminders, subscription-related notices, and service announcements. You can disable notifications at any time through your device settings.

7. Data Storage and Security

We use commercially reasonable safeguards to protect user information. Data may be stored using secure cloud infrastructure including Google Firebase services. However, no online service can guarantee absolute security.

8. Data Retention and Deletion

We retain information only as long as reasonably necessary to provide services, maintain functionality, comply with legal obligations, resolve disputes, and enforce policies.

You may request deletion of your account and associated data through the app settings or by contacting support@talkiochat.com. Some limited records may remain temporarily for security, fraud prevention, legal compliance, or technical backup purposes.

9. Children’s Privacy

Talkio is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take reasonable steps to delete it.

10. Medical and Emergency Disclaimer

Talkio is not medical advice, psychiatric care, therapy, emergency support, or crisis intervention. If you are in immediate danger or experiencing a mental health emergency, contact local emergency services, a licensed mental health professional, or a crisis hotline in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted at https://talkiochat.com/privacy. Continued use of Talkio after updates constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or your data, contact Talkio Support at support@talkiochat.com.